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Cloud Streets

Lightlink Internet Support

Self-Help     Support

This page provides links to configure your connection and devices for lightlink. In addition, you can create accounts as well as add or remove features from your account by following the links on this page. If you need help with setup or services, please Contact us.

User Maintenance Gateway

Please take a moment to understand the Lightlink User Maintenance Gateway to enhance your internet experience.

All users on lightlink have a lightlink account and some may also have virtual domains.

For example I have a lightlink account named 'homer', and an e-mail address 'homer@lightlink.com' which is delivered to my real e-mail box named 'homer'. 'homer' is also called a pop user name, and the pop server is pop.lightlink.com.

I also have a virtual domain 'artmatrix.com', and many virtual e-mail addresses like 'info@artmatrix.com' or 'sales@artmatrix.com' or even 'homer@artmatrix.com'. These virtual e-mail addresses are not e-mail boxes in themselves, but are *FORWARDED* to my real e-mail box named 'homer'.

Virtual domains allow users to create virtual e-mail addresses like 'homer@artmatrix.com' but DO NOT give users real e-mail boxes. Virtual domains do however allow virtual e-mail addreses to be forwarded to real e-mail boxes either on Lightlink or any other system in the world. You can do this once you enter the User Maintenance Gateway.

Once a domain has been created and paid for, virtual e-mail addresses are free and unlimited. Real e-mail boxes on Lightlink are $5/month each or $50/year. Often users will forward their virtual e-mail addresses to real e-mail boxes on hotmail or yahoo or even another ISP, this saves them from having to pay for another pop e-mail box on our system if they already have one somewhere else.

The User Maintenance Gateway allows a user to change a number of things related to their account, including passwords, state of their shell account, and virtual domain forwarding. It also allows a user to view their disk space usage, time on line, web hit statistics, referers and referees, among other things.

In order to gain access to the User Maintenance Gateway, the user must enter a valid account name like 'homer' or a valid virtual domain like 'artmatrix.com', and the master password for the account. If the user enters a virtual domain, it will be looked up to find the account that owns it, and that account will be allowed to enter. So if I enter artmatrix.com the system will find out that artmatrix.com is owned by the account 'homer', and will verify the password that I enter against homer's master password.

The account that is authentication is displayed at the top of each page.

Because the User Maintenance Gateway is a unified entranceway to many different user functions, it is possible to move between functions with out having to enter your username and password every time. However it is VERY important that once you are done that you click on the LOGOUT link so that your work can not be accessed by another if they find your browser soon after you are done using it.

This is most important if you are using browsers in public places to access your account. The log out button renders the pages you were just using inoperable until you sign in again.

Homer and Jane

Dial-up, Broadband and Hot Spot Support

Technical Support numbers: 607 272 2972 and 607 277 0959

Dial Up Support email: emergencystaff @ lightlink.com

New Account Set-Up

Create Hot Spot Account

Create User Account

Business Accounts and Integration: 607 277 0959

Self-Help

Dial-up Support Links

Hot Spot Portal

Login to User Maintenance Gateawy

Reporting and Troubleshooting

System Stats

Speed Tests