Black Box Computer Consulting

we know what's inside

Focused on IT/Business alignment

At Black Box Computer Consulting our core focus is IT/Business alignment. What that means is that we help you bring your IT systems into alignment with your business goals and objectives. We can help you with everything from optimizing your workflow to rolling out new services making sure that your technology supports your vision throughout the process.

The Beginning: Design

The Beginning of the IT lifecycle starts with design. Perhaps the most important part of an IT solution is designing it so that it meets your needs, fits in your budget, and works reliably. We are capable of executing the entire design process from requirements gathering to formal project planning for projects of any size.

The Middle: Implement

Black Box Computer Consulting has the ability to implement new systems large and small. Everything from simple projects like installing a new PC to large scale server deployments, virtualization, network installation, and more.

The End: Manage

The final component of the IT lifecycle is management. We can monitor your critical systems 24 hours a day and make sure that they have the most uptime possible. We can make sure that everything is patched and up to date and that your backups and virus protection are working as they should be. We can also tackle day-to-day end user issues.

Other Stuff

Black Box Computer Consulting is capable of a wide array of services beyond what you might expect of an IT consulting company. Even our clients are often pleasantly surprised at how full service we are. Some of the key things we do include:
-Technology Sales and Procurement
-Telephone Systems Design and Implementation
-Network/Phone/Video Cable Installation
-Online Backups
-Remote Management and Monitoring
-Fully Managed Print Services
-Custom Programming in Linux or Windows environments

Rates

For most services our rates are $100/hour for an engineer and $75/hour for a technician. Off hours or emergency service is billed at time and a half.

-Special rates are available for not-for-profit companies
-Discounts available for bulk service contracts

Terms

-Rates, Terms, and Conditions are subject to change without notice for current rates, terms, and conditions check this page.
-On site work is billed in quarter hour increments with a 1 hour minimum.
-Work performed remotely or in our facility is billed in quarter hour increments with a half hour minimum.
-Not-for-profit discounts are applied to customers at our sole discretion. You must prove at a minimum that you have not-for-profit status and apply to be serviced at the discounted rate. Once you are accepted the discount will apply to future invoices only.
-All invoices are due on receipt unless a specific terms agreement is in place
-Delinquent balances are subject to a 1.5% per month late fee, this fee will be compounded if the balance remains delinquent for multiple months. The full 1.5% is charged at 30 days and then at the beginning of each month thereafter.
-Payment for hardware is collected upon acceptance of our proposal unless other terms have been negotiated. This payment will be held as a deposit on account in your name until the hardware arrives and then will be applied to any invoices for that hardware.
-Returns can only be taken in cases of defective or incorrect products, exceptions may be made at our sole discretion for other reasons, restocking fees may apply.
-Workmanship is guaranteed however we cannot guarantee that problems will not resurface; we make every effort to insure that the root cause of a problem is resolved whenever we work on any system. If we make an error that requires a return visit that return visit will be free of charge.
-We cannot be responsible for consequential or indirect damages of any kind. The limit of our liability in any situation shall not exceed the value of any invoices issued to you from us.